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Avalen Genealogy customer privacy notice
This privacy notice tells you what to expect us to do with your personal information.
What information we collect, use, and why
We collect or use information to provide and improve products and services for clients and respond to enquiries. This includes information such as:
• Names and contact details
• Addresses
• Third party information (such as family members or other relevant parties)
• Transaction data (including details about payments to and from you and details of products and services you have purchased)
• Customer or client accounts and records
• Purchase or service history
We may also collect or use the following special category information to provide products and services for clients. This information is subject to additional protection due to its sensitive nature:
- Genetic information
- Racial or ethnic origin
- Religious or philosophical beliefs
We collect or use the following personal information to comply with legal requirements:
• Names and contact details
• Addresses
• Transaction data (including details about payments to and from you and details of products and services you have purchased)
• Purchase or service history
Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
If you make a data protection request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact form on this website.
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information to provide and improve products and services for clients are:
• Consent - we have permission from you after we gave you all the relevant information. To be clear, you do have the right to withdraw your consent at any time. Special category information is only collected with consent.
• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Our lawful bases for collecting or using personal information to comply with legal requirements:
• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Where we get personal information from
• Directly from you
• Publicly available sources
How long we keep information
• Purchase or service history, transaction data and customer contracts are retained for at least six years to fulfill HMRC requirements
• Correspondence with clients or potential clients may be retained indefinitely to assist with any future enquiries
• Special category information is not retained beyond the conclusion of the project for which the client provided it
For more information on how long we store your personal information or the criteria we use to determine this please contact us using the contact form on this website.
Who we share information with
• Personal information is not shared with anyone other than in the course of providing services to the client e.g. providing the necessary information to an archive to order documents relating to the client from that archive or when we are legally obliged to share personal information
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact form on this website.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint